Description
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No Knock-offs Campaign
NO KNOCKOFFS CAMPAIGN
1. The quality of Knockoffs is very low bordering very bad and use substandard components. As a result health, safety, and property are seriously compromised and do cause accidents and even death.
2. Purchasing original and authentic products assures each user gets high quality products that can enjoy for years (when installed correctly and by a trained mechanic). Knockoffs, however, create personal, property hazards and does affect the overall performance and look that each person wants for their daily rides. It also dilutes the essence of the automotive industry and is simply nothing more than theft by those looking to make quick money at the expense others.
3. The valuable reputation of manufacturers who have spent decades building their brand and quality assurance must also bear the brunt of unfair judgment.
4. Satisfaction, looking good, and personal happiness in the pursuit of speed are jeopardized. And let's not forget the respect factor a car owner puts on the line at the track, shows and car meets. After all, everyone in this business is here for something greater us all, the comradery and friendships we make.
5. We have spent years building our rapport with the tuners and brands which we represent and carry. We are not here just to sell parts or "make a buck." We are here to help nourish and improve the current state of our beloved industry of choice and the those companies that have spent countless man hours on research and development to offer high quality and amazing products. Henceforth, Tuned Japan will not support any site or company that is unable to prove that it is a legitimate dealer/agent of or for the manufacturer it seeks to represent.While this may be shooting ourselves in the foot, here at Tuned Japan, believe in quality and not just quantity. Thank you for your support!
Terms of Use
Dear Valued Customer,
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE TO BE SURE YOU UNDERSTAND THEM COMPLETELY. USE OF THIS SITE CONSTITUTES YOUR AGREEMENT TO BE BOUND BY AND ADHERE TO THESE TERMS OF USE.
These Terms Of Use (“TOU” or “Terms of Use”) govern your access to and use of this website (“website” or “site”) and/or Social Media platforms operated or used by TunedJapan: this includes but not limited to any and all Tuned Japan social media pages. These Terms of Use are a legally binding agreement between you and TunedJapan, and contain important information about our site and your use of our site. If you do not agree to these Terms of Use, please do not use the site nor our Social Media Page or contact our sales staff via Social Media.
*IMPORTANT* In purchasing from Tuned Japan either thru Social Media or our site, it is considered that you have Read, Understood, and Accepted the below Terms and policies of Tuned Japan. Abusive customers and derogatory posts, emails, PM's, thru social media or otherwise will not be tolerated and Tuned Japan reserves the right to refuse or stop business or business transaction with anyone or their "friends" who is found to be abusive and or derogatory to any of the staff of Tuned Japan whether or not the abuse and/or threats of violence are committed by the purchaser or not. Tuned Japan reserves the right to terminate any and all contact in connection with such cyber-bulling. We reserve the right to and will seek damages in cases we deem as slanderous, cyber-bullying, or otherwise.
1. Ownership of Content Tuned Japan websites may offer featured articles, pictures, information, digital images, games, surveys, contests and sweepstakes, advertising, logos, trademarks and other content (collectively referred to hereinafter as “Content”, but excluding specifically User Content as defined below) we hope will be of interest to our visitors. Content may be in the form of text, data, music, sound, graphics, images, pictures, photographs, videos, software or other forms now known or later invented. Tuned Japan makes no representations or warranties that the Content is available, appropriate or legal to access. Except for User Content (as hereinafter defined), all Content posted on or otherwise available via this site is owned by Tuned Japan or used with authorization. Please feel free to browse the site, but you must respect the rules and restrictions set forth in these TOU and our intellectual property rights as set forth in these TOU. Please note that downloading software, information, data or images from this site does not give you title or other rights to such Content.
2. Restrictions on the Use of the Site and Social Media
As a condition of using this site, you agree that you will not:
(a) Without the prior written consent of TunedJapan, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any Content;
(b) Submit, display, or transmit any User Content (as hereinafter defined) that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, or User Content that you do not have a right to make available under any law or under contractual or fiduciary relationships;
(c) Submit, display, or transmit any User Content that exceeds TunedJapan’s capacity limits or for which you do not own or have the necessary and appropriate rights;
(d) Submit, display, or transmit any spam, duplicate messages, unauthorized promotions or advertisements, surveys, contests, chain letters, or pyramid schemes;
(e) Forge headers, create a false identity, or otherwise manipulate identifiers in order to deceive others or disguise the origin of any User Content transmitted to or via the site;
(g) Publish, post, display, offer, slander, defame or disseminate any profane, obscene, indecent, unlawful, terrorist, violent, or hateful User Content about any employee or client of Tuned Japan on FaceBook or other social media platform. In the event a purchase is made thru a Tuned Japan staff member thru PM or Social Media outlet and in the event a dispute or miscommunication arises; the terms and conditions of the Tuned Japan site and its policies are and will be bound to each transaction. FaceBook and other social media platform policies, bylaws, etc do not supersede Tuned Japan's set policies, agreements, regulations or policies. Any such transgression will be subject to lawsuit and legal penalties where the individual is located and we will provide all information to local and government agencies up to and including age, sex, ethnicity, vehicle make and model and list of products purchased thru Tuned Japan;
(f) The buyer agrees to be responsible for any and all damages cause by their "friends," slandering, defaming, over embellishing the facts of situation. Buyer also agrees any slander and defamation towards Tuned Japan or any Tuned Japan staff is immediate grounds to (a) terminate communication and agrees to surrender all funds to Tuned Japan as compensation should an amicable solution not be achieved. Buyer also accepts responsibility for any and all court and attorney fees in the event of a dispute. In such cases the buyer also agrees to responsible for damages and loss of business in such cases. Buyer also agrees all correspondence thru email, FaceBook or Social Media shall in the upmost confidentiality. Furthermore, should the buyer agrees to be responsible for damages from sharing screenshots with his/her friends, acquaintances, third parties or otherwise publicize or by action of his/friends are publicized.
(g) In the event of slander and defamation of character; Tuned Japan reserves the right to release any and all information concerning said situation. Buyer agrees to forfeiture of confidentially rights in such cases.
(h) Collect, store, publish, post, sell, transmit, or disclose personal data about other users of the site; or
(i) Monitor or copy Content.
(j) All communication thru FaceBook or Social Media is confidential and may not be screenshot, copied, or otherwise reproduced. Sharing such communication will be considered as cyberbullying with the intent to slander or publicly shame Tuned Japan or a personnel/staff member. In such cases, we reserve the right to and will seek damages.
Site Security Use Restrictions:
Tuned Japan takes the security of this website seriously. Therefore, in addition to the restrictions set forth above, you may not:
(a) interfere or attempt to interfere with the proper working of this website or any activity or service on this website by using any robot, “bot”, spider, crawler, engine, device, software, tool, routine or any other automatic device or manual process of any like or kind without our written permission, or engage in any activity which interferes with the proper working of or access to this site or to any host or network;
b) attempt to access data or information not intended for you or log onto a server or account that you are not authorized to access;
(c) access or attempt to access any system or servers on which the site is hosted or modify or alter the site in any way;
(d) upload or otherwise transmit files that contain viruses, worms, Trojan horses, malicious code, spyware, adware, sniffers, corrupted files, or similar software or programs;
(e) restrict or prevent any other user from using the site and/or any products, services, or Content posted on or offered through the site;
(f) post or upload User Content (as hereinafter defined) that disrupts the normal flow of dialogue with an excessive amount of User Content (flooding attack) to the site, or that otherwise negatively affects other users’ ability to use Tuned Japan's website; or
(g) link to, frame, or otherwise reproduce this website without the prior written consent of Tuned Japan. Tuned Japan reserves the right to investigate any violations of its system, network or website security, to involve and cooperate with law enforcement authorities in investigating such violations, and to prosecute violators to the fullest extent of the law.
3. Copyright:
Copyright to all Content on the site is either owned by Tuned Japan or is licensed to Tuned Japan. No Content or other material from this site may be copied, reproduced, published, republished, uploaded, posted, displayed, transmitted, modified, used to prepare derivative works, distributed or redistributed in any way in any medium whatsoever now known or later invented, except that you may download one copy of the material on any single computer for your personal, non-commercial home use only, provided you retain all copyright and other proprietary notices. Any attempt to modify these materials or to use these materials for any other purpose constitutes a violation of our copyright and other proprietary rights, and may subject you to injunctive relief, statutory damages and other penalties. The use of any such material on any other website or networked computer environment is prohibited without the express written permission of Tuned Japan.
Procedures for Making Copyright Infringement Claims. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any copyright or any other intellectual property right. It is our policy to respond appropriately to notices of alleged infringement that comply with the Digital Millennium Copyright Act (“DMCA”), including by removing or disabling access to material claimed to be the subject of infringing activity. If you are an owner of intellectual property who believes that your intellectual property has been improperly posted or distributed via this website, please notify us immediately by contacting us.
(a) an electronic or physical signature of the person authorized to act on behalf of the copyright owner;
(b) a description of the copyrighted work that you claim has been infringed;
(c) the URL of the site and a description of where the material that you claim is infringing is located on that site;
(d) your address, telephone number, and email address;
(e) a statement by you that you have a good faith belief that the alleged infringing material is not authorized by the copyright owner, its agent, or the law;
(f) a statement by you, made under penalty of perjury, that all the information in your Notice is accurate, and that you are either the copyright owner or authorized to act on the behalf of the owner of an exclusive right that is allegedly infringed.
4. Trademarks and Proprietary Rights Notices:
All trademarks, logos, trade names or service marks (collectively the “Marks”) mentioned, used, or displayed on this site are either owned by Tuned Japan or otherwise are authorized for our use. You may not display or reproduce the Marks other than with the prior written consent of Tuned Japan. You may not remove, obscure, or otherwise modify any copyright, trademark, confidentiality or other proprietary rights notices displayed on, embedded in, or otherwise appearing in any Content offered by, viewed on, or received through this site or any other Tuned Japan website.
5. Eligibility:
You must meet any age, geographic or other eligibility requirements specified at each site to subscribe to a magazine, publication or service that we offer, to order anything online, to participate in certain contests, games or sweepstakes, or to access or participate in certain services at or areas of our sites. By registering at those sites, or for those features or services, you represent that you comply with applicable restrictions. E-commerce areas may include additional restrictions on purchases, return policies, delivery schedules, and the like, depending on individual site and vendor policies.
6. Online shopping:
Tuned Japan offers e-commerce buying. Different sites may offer different options for visitors to purchase products or services either from Tuned Japan or from a third party (see Section below concerning Third Party Sites). Tuned Japan does not guarantee that you will be satisfied with products or services purchased from us. Tuned Japan does not design, make, or manufacture products sold online, and only sells, distributes or ships products from its own online stores. Quantities of some items may be limited, and delivery may not be available in your area. All orders are subject to prior sale. Neither Tuned Japan nor its vendors guarantee that all orders will be filled. For more information please visit our Policies Page.
7. Payments:
1.Tuned Japan and other services requiring payment generally require use of a valid credit card. Tuned Japan and its business partners reserve the right, in their sole discretion, to establish other acceptable alternative payment methods for specific services or products. You are solely responsible for charges owed for all goods and services purchased through this site, including, but not limited to, applicable taxes, shipping charges, insurance, and any other costs.
2.Tuned Japan reserves to change currencies as it sees fit in order to maintain and preserve its business
9. Links and Third Party Sites:
Tuned Japan's website may contain links to and from third-party sites, including but not limited to sites operated by advertisers, vendors, and/or promotional or business partners. Sites and e-commerce opportunities operated by third parties are subject to terms and conditions set by those parties, so you should check each site to be sure you understand the terms, conditions, policies and requirements of that site. Tune Japan does not endorse, and the inclusion of any link on this site does not imply an endorsement of, any individual vendor, advertiser, or other third party or any of their products or services, and Tuned Japan has not taken any steps to confirm the accuracy or reliability of any of the information provided by any third party. Tuned Japan has no control over:
(a) the quality, safety or legality of any item advertised or listed by any third party, including vendors, advertisers, or other business partners; or
(b) the content of, or any products or services offered by, websites operated by third parties. Tuned Japan does not guarantee that you will be satisfied with products or services purchased from vendors, advertisers or other third parties that link to or from Tuned Japan's website. You acknowledge and agree that Tuned Japan has not reviewed all of the sites linked to or from this website, does not endorse such sites, is not responsible for such sites, and under no circumstances shall be liable for the contents, products or services of any off-site pages or of any third party sites linked to or from this website. Your linking to any other off-site pages or other sites is at your own risk. Vendors and advertisers are solely responsible for the accuracy of the information they provide, for warranties and guarantees on goods or services sold, for delivery schedules, and for return policies.
10. Privacy:
It is our policy to respect the privacy of visitors at our site. Click here to review our Privacy Policy. The terms and conditions of our Privacy Policy are hereby incorporated into these TOU, and these TOU are incorporated into our Privacy Policy. Your use of this site is subject to both the Privacy Policy and these TOU.
11. Shipping, returns and refund policy:
Our website currently does not support live inventory numbers so if you are in need of a part for any specific date please contact our sales team so we can verify the item is available for you and push the order out today or express it for you if needed. We will not cover express / expedited shipping any order to meet a required deadline for any online order if it ships at our normal processing speed, and all orders that have any kind of urgency need to be placed on the phone or via email with one of our sales reps to assure we can get the item to you on time.
Shipping:
Please note that Tuned Japan, LLC. will only to ship to the "VERIFIED" billing address of a credit card and to the card holder only. We do apologize for any inconvenience this may cause. This is only in place to protect ourselves and the consumer from any type of fraud. Most orders are processed within 24 hours, except on weekends and holidays. Most orders are shipped within 3 - 5 business days, unless the part is Special/Back Order. If part is Special Order of placed on back-order the customer will be notified VIA e-mail and the part will be shipped as soon as it is received by Tuned Japan or when the item is taken off back order. Most orders are received by the customer with in 7-10 business days, depending on location. Most orders will be shipped via standard air freight unless otherwise noted.
If you have not received notification of your order with in 7 business day please email info@tunedjapan.com for order status. Tuned Japan does not cover manufacturer's warranty. All warranty and guarantees are provided by the manufacturer. The content included in this Website has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, pricing, or technical information described in this Website. Tuned Japan makes no warranties of merchantability, of fitness for a particular purpose or that its products are improved for general use, or that its products comply with laws, regulations, or ordinance in the states where they may be sold to the ultimate purchaser, the consumer. In this connection, the retail purchaser, the buyer, the ultimate consumer assumes the burden of the entire cost of any and all necessary service, alterations or repairs. Tuned Japan advises the consumer or customer that all products purchased in the State of California must conform to Specific vehicle code sections. Please consult your local and state laws for more information.
For items shipped directly from Tuned Japan's warehouse:
Many products shipping from our warehouse are carefully inspected for damage prior to shipping. For other items they are (DNR) do-not-repack and are not inspected. In many cases we will improve on and reinforce the original packaging provided by the manufacturer. Our expert shipping staff takes extra time in the packaging process to minimize potential shipping damage as best we possibly can. Upon the arrival of your items, inspect everything thoroughly, even if packaging is intact, before signing the delivery receipt. If the box is damaged in any way, take photos and notate the damage when receiving the item. If you are unable to officially notate the damage with the shipping carrier at the time of delivery you must reject the package. Once signed as undamaged, any freight damage claim is null and void and we can do nothing to help you. Additionally, please note that items cannot be insured for more than the stated value. If you need to process a damage claim, action must be taken within 72 hours of delivery. After 72 hours, refunds, reorders and claims cannot be processed. All shipped items are fully insured. Tuned Japan will not be held responsible for the outcome of the claim, although we will assist you to the furthest extent possible.
For items shipped directly from a manufacturer or third party distributor:
We will do everything in our power to assist you if you happen to experience damage to a shipment from a third party, however Tuned japan has no control over packaging, shipping or damage claims for any shipment sent by a third party to the customer. We recommend that you follow the same procedure as we require regarding potential damage claims. By ordering you agree to abide by the shipping and damage claims procedures of any third parties involved. If you would like any details about shipping insurance and procedures for please request this prior to initiating your order.
Items that are in stock in Japan, either at Tuned Japan’s warehouse or at a supplier’s warehouse, are generally delivered within 7-14 days. Special order items from Japan can take considerably long. As a courtesy Tuned Japan offers delivery estimates to our customers which take into consideration manufacturer availability and shipping schedule. These estimates represent our best guess based on previous orders from the manufacturer and do not in any way imply a guaranteed delivery window. Many manufacturers work in a “just in time” inventory system and often take 2-20+ weeks to produce an item once an order is submitted. All deliverable items are then sent to our warehouse in Tokyo. Tuned Japan ships via ocean freight container every month from Japan, oftentimes more than one a month. Ocean freight takes an average of 4 weeks. Typically it breaks down to one week in Japan for paperwork and customs, two weeks - 6 weeks by boat and one week in customs/clearance. Due to the wide number of variables between manufacturer and shipping schedules, delivery estimates are simply just that – estimates. We attempt to estimate conservatively and we usually deliver faster than our estimates suggest. It is not Tuned Japan’s policy to guarantee delivery time of any special order item, this is impossible for us to do. We are not responsible for manufacturing delays, scheduling or other issue in regards manufacturing in any way or form. End User and personal deadlines are not our responsibility, nor can we guarantee that a part will be delivered on or by personal deadlines. We will not refund monies on purchases on special orders or items not in stock or items that can not be delivered by the End User's self imposed deadlines or personal schedules. By ordering you acknowledge that there is no required delivery ETA and an order may not be canceled or altered due to manufacturing or shipping delays, all ETA’s are provided as a best guess only.
Refunds:
If cancellation of an order is needed, notice of cancellation with a manager of Tuned Japan must be made in writing within 24 hours from the date the order was initiated. This will be granted only at the discretion of Tuned Japan and may not be granted in cases were made-to-order or special order items have already been ordered. Some product images may show optional items that are sold separately or may not show the exact specification. Please contact us to confirm prior to your order if you have any questions. For example, and item that comes unpainted from the manufacturer may be shown painted and installed in the photo.
Tuned Japan will notify you if there are any errors with our product pricing, shipping calculations or sales tax computations prior to processing the order. Tuned Japan will not be held responsible for these errors and if unable to be mutually reconciled Tuned Japan will void the order and refund payment.
All products that are ordered on a pre-paid made-to-order basis or are not regularly stocked in the end-user's home country by the manufacturer or distributor are considered “special orders”. All special orders must be paid in full prior to starting the order. Special orders are non-refundable. Products ordered from Japan-based manufacturers may be eligible for a refund, at the discretion of the manufacturer or authorized distributor, if still in new condition and in original packaging. Any refund will be issued at our discretion and will be subject to a minimum 25% restocking fee on non-aero item. Aero and body parts, or vehicle specific items are subject to a 75% restocking fee. No exchange or return will be allowed or accepted without a pre-confirmed RMA # issued by management of Tuned Japan in writing. All internationally (outside Japan) sourced products are automatically considered special order items and will not be eligible for any refund or exchange. For special order items, we will happily exchange parts that do not match with the product which was ordered. Be advised that any refunds submitted or accepted by Tuned Japan is subject to our "payout schedule" which is the last day of each month.
Extended Storage For Orders/Abandonment Policy
When orders are received at our warehouse and ready to ship, we contact the owner promptly to arrange shipping. We are happy to hold orders for up to one month, in an effort to help coordinate shipping dates for our clients. After one month of complimentary storage, fees will be charged. We will make every effort to inform customers that their products are on hold and subject to storage fees, however ultimately it is the client’s responsibility to cooperate and receive their parts promptly. Fee rate is (per month):￥15,000 JPY per bumper box, ￥10,000 JPY per hood,roll cage,exhaust and￥2,000 per small items. After a period of one year, or the point where storage fees exceed the value of the products stored, Tuned Japan retains the option to take ownership of the products to pay off the storage fees due, or alternatively storage fees will continue to accumulate and remain due.
All parts shall remain the property of Tuned Japan until paid in full.
If cancellation of an order is needed, notice of cancellation with a manager of Tuned Japan must be made in writing within 24 hours from the date the order was initiated. This will be granted only at the discretion of Tuned Japan and may not be granted in cases were made-to-order or special order items have already been ordered.
Some product images may show optional items that are sold separately or may not show the exact specification. Please contact us to confirm prior to your order if you have any questions. For example, and item that comes unpainted from the manufacturer may be shown painted and installed in the photo.
Tuned Japan will notify you if there are any errors with our product pricing, shipping calculations or sales tax computations prior to processing the order. Tuned Japan will not be held responsible for these errors and if unable to be mutually reconciled Tuned Japan will void the order and refund payment.
IMPORTANT: IF END-USER CHARGES BACK FOR ANY REASON AT ALL NO MATTER THE PAYMENT METHOD USED. THE END-USER LOSES THE PRIVILEGE OF USING SAID PAYMENT METHOD WITH US AGAIN.
IMPORTANT: PayPal or other payment service terms of use do not supersede that of TunedJapan's. In the event of a dispute, item not as described or a charge back for product already received and not immediately returned with a valid tracking number at the end-user's expense, we will file a theft warrant with end-user's local municipality and authorities.
IMPORTANT: In regards to apparel, it is the end-user's responsibility to clearly confirm sizes, etc when asked for confirmations. Responses such as " I confirm the size" or "I ordered the wrong size", etc are not considered valid and will void any refund procedure at our discretion. If Tuned Japan sent the wrong item and it is determined to be our fault. We will not refund return shipping costs or initiate a pick up. We reserve the right and will offer an in-store credit for return shipping fees, etc at our discretion or decision made by higher management.
IMPORTANT: End-user agrees that impatience or other personal feelings do not constitute a refund. Please expect possible delays in manpower and shipping due to the havoc wrecked by the Coronavirus worldwide.
IMPORTANT: Any credit card payments refund issued will be subject to any and all processing fees the credit provider/gateway applies plus 10%.
Product Warranty:
All merchandise sold by Tuned Japan is only subject to the manufacturer’s warranty and conditions, if any. Processing of manufacturer warranty must be completed directly with the manufacturer and will be up to the decision of each product manufacturer. All merchandise is subject only to manufacturer warranty, Tuned Japan does not offer or imply any additional warranty on any products which we distribute outside of the manufacturer’s policy for warranty. No labor, shipping, currency losses, fees or inconvenience may be included in any claims.
All orders placed with Tuned Japan and its affiliates (and any other property) by phone, internet/web, Social Media and e-mail constitute the acknowledgement, acceptance and are bound to all conditions listed on this page. If you have any questions or wish to clarify or dispute any of these policies this must be done in writing in advance of any order.
These policies and procedures are subject to change at any time without notice.
Thank you for the continued support! We truly appreciate serving your JDM needs
Team Tuned Japan
Shipping and Refunds
1. Shipping, returns and refund policy:
Our website currently supports small numbers of live inventory numbers so if you are in need of a part for any specific date please contact our sales team so we can verify the item is available for you and push the order out today or express it for you if needed. We will not cover express / expedited shipping any order to meet a required deadline for any online order if it ships at our normal processing speed, and all orders that have any kind of urgency need to be placed on the phone or via email with one of our sales reps to assure we can get the item to you on time. All sales are final.
Shipping:
Please note that Tuned Japan, LLC. will only to ship to the "VERIFIED" billing address of a credit card and to the card holder only. We do apologize for any inconvenience this may cause. This is only in place to protect ourselves and the consumer from any type of fraud. Most orders are processed within 24 hours, except on weekends and holidays. Most orders are shipped within 3 - 5 business days, unless the part is Special/Back Order. If part is Special Order of placed on back-order the customer will be notified VIA e-mail and the part will be shipped as soon as it is received by Tuned Japan or when the item is taken off back order. Most orders are received by the customer with in 7-10 business days, depending on location. Most orders will be shipped via standard air freight unless otherwise noted.
If you have not received notification of your order with in 7 business day please email info@tunedjapan.com for order status. Tuned Japan does not cover manufacturer's warranty. All warranty and guarantees are provided by the manufacturer. The content included in this Website has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, pricing, or technical information described in this Website. Tuned Japan makes no warranties of merchantability, of fitness for a particular purpose or that its products are improved for general use, or that its products comply with laws, regulations, or ordinance in the states where they may be sold to the ultimate purchaser, the consumer. In this connection, the retail purchaser, the buyer, the ultimate consumer assumes the burden of the entire cost of any and all necessary service, alterations or repairs. Tuned Japan advises the consumer or customer that all products purchased in the State of California must conform to Specific vehicle code sections. Please consult your local and state laws for more information.
For items shipped directly from Tuned Japan's warehouse:
Many products shipping from our warehouse are carefully inspected for damage prior to shipping. For other items they are (DNR) do-not-repack and are not inspected. In many cases we will improve on and reinforce the original packaging provided by the manufacturer. Our expert shipping staff takes extra time in the packaging process to minimize potential shipping damage as best we possibly can. Upon the arrival of your items, inspect everything thoroughly, even if packaging is intact, before signing the delivery receipt. If the box is damaged in any way, take photos and notate the damage when receiving the item. If you are unable to officially notate the damage with the shipping carrier at the time of delivery you must reject the package. Once signed as undamaged, any freight damage claim is null and void and we can do nothing to help you. Additionally, please note that items cannot be insured for more than the stated value. If you need to process a damage claim, action must be taken within 72 hours of delivery. After 72 hours, refunds, reorders and claims cannot be processed. All shipped items are fully insured. Tuned Japan will not be held responsible for the outcome of the claim, although we will assist you to the furthest extent possible.
For items shipped directly from a manufacturer or third party distributor:
We will do everything in our power to assist you if you happen to experience damage to a shipment from a third party, however Tuned japan has no control over packaging, shipping or damage claims for any shipment sent by a third party to the customer. We recommend that you follow the same procedure as we require regarding potential damage claims. By ordering you agree to abide by the shipping and damage claims procedures of any third parties involved. If you would like any details about shipping insurance and procedures for please request this prior to initiating your order.
Items that are in stock in Japan, either at Tuned Japan’s warehouse or at a supplier’s warehouse, are generally delivered within 7-14 days. Special order items from Japan can take considerably long. As a courtesy Tuned Japan offers delivery estimates to our customers which take into consideration manufacturer availability and shipping schedule. These estimates represent our best guess based on previous orders from the manufacturer and do not in any way imply a guaranteed delivery window. Many manufacturers work in a “just in time” inventory system and often take 2-20+ weeks to produce an item once an order is submitted. All deliverable items are then sent to our warehouse in Tokyo. Tuned Japan ships via ocean freight container every month from Japan, oftentimes more than one a month. Ocean freight takes an average of 4 weeks. Typically it breaks down to one week in Japan for paperwork and customs, two weeks - 6 weeks by boat and one week in customs/clearance. Due to the wide number of variables between manufacturer and shipping schedules, delivery estimates are simply just that – estimates. We attempt to estimate conservatively and we usually deliver faster than our estimates suggest. It is not Tuned Japan’s policy to guarantee delivery time of any special order item, this is impossible for us to do. We are not responsible for manufacturing delays, scheduling or other issue in regards manufacturing in any way or form. End User and personal deadlines are not our responsibility, nor can we guarantee that a part will be delivered on or by personal deadlines. We will not refund monies on purchases on special orders or items not in stock or items that can not be delivered by the End User's self imposed deadlines or personal schedules. By ordering you acknowledge that there is no required delivery ETA and an order may not be canceled or altered due to manufacturing or shipping delays, all ETA’s are provided as a best guess only.
Refunds:
If cancellation of an order is needed, notice of cancellation with a manager of Tuned Japan must be made in writing within 24 hours from the date the order was initiated. This will be granted only at the discretion of Tuned Japan and may not be granted in cases were made-to-order or special order items have already been ordered. Some product images may show optional items that are sold separately or may not show the exact specification. Please contact us to confirm prior to your order if you have any questions. For example, and item that comes unpainted from the manufacturer may be shown painted and installed in the photo.
Tuned Japan will notify you if there are any errors with our product pricing, shipping calculations or sales tax computations prior to processing the order. Tuned Japan will not be held responsible for these errors and if unable to be mutually reconciled Tuned Japan will void the order and refund payment.
All products that are ordered on a pre-paid made-to-order basis or are not regularly stocked in the end-user's home country by the manufacturer or distributor are considered “special orders”. All special orders must be paid in full prior to starting the order. Special orders are non-refundable. Products ordered from Japan-based manufacturers may be eligible for a refund, at the discretion of the manufacturer or authorized distributor, if still in new condition and in original packaging. Any refund will be issued at our discretion and will be subject to a minimum 25% restocking fee on non-aero item. Aero and body parts, or vehicle specific items are subject to a 75% restocking fee. No exchange or return will be allowed or accepted without a pre-confirmed RMA # issued by management of Tuned Japan in writing. All internationally (outside Japan) sourced products are automatically considered special order items and will not be eligible for any refund or exchange. For special order items, we will happily exchange parts that do not match with the product which was ordered. Be advised that any refunds submitted or accepted by Tuned Japan is subject to our "payout schedule" which is the last day of each month.
Extended Storage For Orders/Abandonment Policy
When orders are received at our warehouse and ready to ship, we contact the owner promptly to arrange shipping. We are happy to hold orders for up to one month, in an effort to help coordinate shipping dates for our clients. After one month of complimentary storage, fees will be charged. We will make every effort to inform customers that their products are on hold and subject to storage fees, however ultimately it is the client’s responsibility to cooperate and receive their parts promptly. Fee rate is (per month):￥15,000 JPY per bumper box, ￥10,000 JPY per hood,roll cage,exhaust and￥2,000 per small items. After a period of one year, or the point where storage fees exceed the value of the products stored, Tuned Japan retains the option to take ownership of the products to pay off the storage fees due, or alternatively storage fees will continue to accumulate and remain due.
All parts shall remain the property of Tuned Japan until paid in full.
If cancellation of an order is needed, notice of cancellation with a manager of Tuned Japan must be made in writing within 24 hours from the date the order was initiated. This will be granted only at the discretion of Tuned Japan and may not be granted in cases were made-to-order or special order items have already been ordered.
Some product images may show optional items that are sold separately or may not show the exact specification. Please contact us to confirm prior to your order if you have any questions. For example, and item that comes unpainted from the manufacturer may be shown painted and installed in the photo.
Tuned Japan will notify you if there are any errors with our product pricing, shipping calculations or sales tax computations prior to processing the order. Tuned Japan will not be held responsible for these errors and if unable to be mutually reconciled Tuned Japan will void the order and refund payment.
Product Warranty:
All merchandise sold by Tuned Japan is only subject to the manufacturer’s warranty and conditions, if any. Processing of manufacturer warranty must be completed directly with the manufacturer and will be up to the decision of each product manufacturer. All merchandise is subject only to manufacturer warranty, Tuned Japan does not offer or imply any additional warranty on any products which we distribute outside of the manufacturer’s policy for warranty. No labor, shipping, currency losses, fees or inconvenience may be included in any claims.
All orders placed with Tuned Japan and its affiliates (and any other property) by phone, internet/web, Social Media and e-mail constitute the acknowledgement, acceptance and are bound to all conditions listed on this page. If you have any questions or wish to clarify or dispute any of these policies this must be done in writing in advance of any order.
These policies and procedures are subject to change at any time without notice.
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Team TunedJapan
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Refund Policy
Refunds:
If cancellation of an order is needed, notice of cancellation with a manager of Tuned Japan must be made in writing within 24 hours from the date the order was initiated. This will be granted only at the discretion of Tuned Japan and may not be granted in cases were made-to-order or special order items have already been ordered. Some product images may show optional items that are sold separately or may not show the exact specification. Please contact us to confirm prior to your order if you have any questions. For example, and item that comes unpainted from the manufacturer may be shown painted and installed in the photo.
Tuned Japan will notify you if there are any errors with our product pricing, shipping calculations or sales tax computations prior to processing the order. Tuned Japan will not be held responsible for these errors and if unable to be mutually reconciled Tuned Japan will void the order and refund payment.
All products that are ordered on a pre-paid made-to-order basis or are not regularly stocked in the end-user's home country by the manufacturer or distributor are considered “special orders”. All special orders must be paid in full prior to starting the order. Special orders are non-refundable. Products ordered from Japan-based manufacturers may be eligible for a refund, at the discretion of the manufacturer or authorized distributor, if still in new condition and in original packaging. Any refund will be issued at our discretion and will be subject to a minimum 25% restocking fee on non-aero item. Aero and body parts, or vehicle specific items are subject to a 75% restocking fee. No exchange or return will be allowed or accepted without a pre-confirmed RMA # issued by management of Tuned Japan in writing. All internationally (outside Japan) sourced products are automatically considered special order items and will not be eligible for any refund or exchange. For special order items, we will happily exchange parts that do not match with the product which was ordered. Be advised that any refunds submitted or accepted by Tuned Japan is subject to our "payout schedule" which is the last day of each month.
Extended Storage For Orders/Abandonment Policy
When orders are received at our warehouse and ready to ship, we contact the owner promptly to arrange shipping. We are happy to hold orders for up to one month, in an effort to help coordinate shipping dates for our clients. After one month of complimentary storage, fees will be charged. We will make every effort to inform customers that their products are on hold and subject to storage fees, however ultimately it is the client’s responsibility to cooperate and receive their parts promptly. Fee rate is (per month):￥15,000 JPY per bumper box, ￥10,000 JPY per hood,roll cage,exhaust and￥2,000 per small items. After a period of one year, or the point where storage fees exceed the value of the products stored, Tuned Japan retains the option to take ownership of the products to pay off the storage fees due, or alternatively storage fees will continue to accumulate and remain due.
All parts shall remain the property of Tuned Japan until paid in full.
If cancellation of an order is needed, notice of cancellation with a manager of Tuned Japan must be made in writing within 24 hours from the date the order was initiated. This will be granted only at the discretion of Tuned Japan and may not be granted in cases were made-to-order or special order items have already been ordered.
